www.tcmp.biz

Q:		Can you tell me exactly What The Christian Market Place is?

A:		The Christian Market Place is an Open Market Global Mall Directory of Products and Services.


Q:		Is www.tcmp.biz and www.thechristianmarketplace.org the same website? Do you have other domain names?

A:		Yes. Both URL's are the same website, and both come to our Global Mall through. We do have other URL's that point to our Global mall but once clicked you must see the http://www.tcmp.biz URL in your Internet address bar otherwise you are not on our web-site. For example if you see a website URL that looks something like this: www.tcmp.biz/uk this is NOT us. Likewise if you see christianmarketplace.org this is also NOT ours. Please be cautious.


Q:		What are the Articles of Faith and Oath of Integrity?

A:		The Oath of Integrity is a binding contract which our vendors must agree and adhere to in order to participate in our online Christian Market Place. To sum up our Articles of Faith, they simply state that Jesus is our Lord.


Q:		Why shop at The Christian Market Place (TCMP.biz)?

A:		The Christian Market Place (TCMP.biz) is overseen and guided by The Lord's Hand. Our foremost desire is to provide both buyer and seller a Safe, Fun and Professional platform in which to conduct business. Our vision is that you will be able to come here to find Products and Services for all of your needs. The Christian Market Place (TCMP.biz) has NO POP-UP ADVERTISING, NO TRACKING CODES, and takes great steps into securing a safe and honest shopping experience.

2. Business e-Card

Q:		What comes with my Business e-Card?

A:		Your Business e-Card includes global, regional and categorical listings in our Global Mall Directory. In addition, you will receive a complimentary 5-page website. If you would like to sell products and Services here in the mall, please select a cubby plan.

3. How to Shop?

Q:		Can I place an order over the Phone or FAX?

A:		Many of our vendors will include a contact number as well as FAX number.


Q:		How do I Place or inquire about an Order?

A:		Each vendor has his or her own shopping cart and terms of sale associated with their cubby store and you will need to contact them directly.


Q:		How do I shop for Products or Services?

A:		There are several ways for you to shop in our Global Mall Directory of Products and Services. Located at the top of all main pages, click on "Mall." Using the search bar(s) you can enter your vendor's Store ID#, Store or Service type, key word, or Zip Code.


Q:		Is The Christian Market Place site secure?

A:		Your order is encrypted and is as secure as any online shopping service. We take your Security and Privacy very serious! When you make an online purchase, your billing information is not stored on our server unless you choose the option of keeping it on file.


Q:		What are your Shipping fees, return policies, etc.,?

A:		Each vendor should clearly state their terms of sale, including shipping fees. If you have any questions please do not hesitate to use the contact information. Our vendors are here to provide you with a pleasant shopping experience and look forward to your repeat business.


Q:		What if there are no search results to match my criteria?

A:		We are growing and new members are joining our family of honest Christian Vendors monthly. Please use our contact form to make suggestions or requests.


Q:		What Type of Payments do you accept?

A:		Payment Policies vary from vendor to vendor. If you have any questions, please be sure to email or phone the vendor before placing an order.

4. How to Open a Store?

Q:		1. Where do I begin?

A:		First you need to decide if you want to sell products or services here in the mall. If the answer is yes, than click the "Open a Store" link at the top of this page and select the Cubby Store plan. If you do not want or have need to sell items here at TCMP, simply select the Business e-Card. If you are unsure, you can change plans anytime, without any loss of your current data.


Q:		2. Do I need a domain name to have a store here at The Christian Market Place?

A:		No! That's the beauty of our Global Market place. With our Internet platform, you no longer need to pay for expensive domains and renewals. Upon registration you are assigned a vendor ID# and by using our integrated search feature, friends and colleagues can find you using that ID#, your store name, business or service type, and a variety of other ways. Just another way that we save you time and money!


Q:		Are there commission fees to be paid to you for my sales?

A:		Only if you select a commission based program.


Q:		Do I have to offer Christian Related Services/Products?

A:		No! This site is for the diverse and multi-talented products & services from around the world. The Christian Market place (TCMP.biz) is held to a higher standard because of our Oath of Integrity (TM) and Articles of Faith that we all attest and adhere to: This is what makes our shoppers feel confident when choosing a particular individual or company.


Q:		Do I need a logo to begin?

A:		You do not need a Logo to begin. Your TCMP Web store comes with a very professional default Logo until you create one. If you would like us to create a logo for you, you can place an order in the TCMP Market Place Store located on your log-in page.


Q:		Do you have a trial membership?

A:		No we do not offer trial memberships. Setting up your account in our system is both costly and time consuming. However you may choose not to renew your membership once your term expires. Our goal is to assist and maintain a high standard of serious Christian vendors. Our promise to you is that you are safe from deceptive business practices here in our mall. Never will there be hidden advertiser links, limited usage within your selected plan, hidden codes, banners, or infringement of any sort upon your privacy.


Q:		How do I receive payment for my Products or Services?

A:		All of the TCMP webstore packages come with a FREE shopping cart which allows you to accept Credit Card and Electronic check payments using Paypal.


Q:		How do I sell my Services/Products at The Christian Market Place?

A:		Selling a product or service is simple! Just click on "Open a Store" link at the top of the page and follow the step-by-step registration process.


Q:		How successful will The Christian Market Place (TCMP.biz) be for me?

A:		The Market Place will be as successful as YOU our members want it to be. The more people that utilize our mall, the more successful it will be for everyone. Your gifts will make room for you and if you've come this far why not just step out? You'll never know unless you try!


Q:		I am not a US resident and want to set-up a store in foreign currency. Can I do that?

A:		While the Christian Market Place is based in the United States of America, it is not limited to US citizens. This is a WORLDWIDE MARKET PLACE where Christian's from around the world unite to showcase, promote and Connect to a global audience. Please come aboard!!


Q:		I cannot afford a TCMP web-store? Can you please help??

A:		We just created a new commission based plan so that any Christian desiring to enter the Market Place, can. Just click the "Open a store" link above and view all plans.


Q:		I don't have the time or want to deal with setting up my store. Can you set up my store for me?

A:		Yes we do. Just click the "Open a store" link at the top of this page and select the CUBBY + Setup plan.


Q:		I have no Internet experience at all. In fact I thought cut and paste meant get your scissors and glue! Can I really do this?

A:		Oh Absolutely! Not only have we made it SO simple, your flash website will look like you spent thousands on the design and functionality, when really it's just a matter of following the step-by-step features. Upon registration, just click through the setup wizards to create your online Cubby shop or Business e-card. Our Built-in alerts help you avoid errors.


Q:		Is the commission plan for me?

A:		This plan is for those who do not want immediate out of pocket expense in order to participate in the TCMP.biz Mall. Commission fees are paid when you make a sale.


Q:		Is the Cubby E-Store for me?

A:		If you would like to sell Products and or Services directly from your own private TCMP webstore here in the mall, the Cubby plan is for you.


Q:		What is the difference between a Business e-Card and a Cubby store?

A:		Business e-Cards allow you to place your business and/or services into our Global Mall Directory. Business e-Cards also receive a FREE Complimentary 5-page website. For those who would like to SELL products and services here in the Mall, the Cubby stores plans are for you. Each cubby includes a Private shopping cart so that you can receive payments directly from your store. You Stock and Maintain your own store just like a 'brick and mortar' storefront.


Q:		Who is The Christian Market Place NOT for?

A:		If you are seeking someone to run your business for you, than The Christian Market Place is not compatible for your needs. TCMP.biz simply provides a platform for you to conduct your own business. It is important the you educate yourself on the workings of The Internet. If you want to be successful on the world-wide web there are no shortcuts.


Q:		Why are your prices so low?

A:		Our heart is to see the body of Christ prosper. Our pricing makes it possible for anyone to join and that's what it's all about! Jesus tells us that we are to "Cast our nets to the other side." So cast away and pull in your harvest :)

5. Non Profit 501c3

Q:		Do you offer Special Pricing for 501c3's?

A:		Yes. TCMP.biz does offer a discount to non-profit organizations. To inquire please use our contact form.


Q:		What do Church's pay for an Indexing into the Mall?

A:		It is our honor to help direct people to Houses of Worship, thus Church's are indexed for free - Well nearly free! In order for our software to process and place your account into our system, a payment must be processed, so the cost is a one-time fee of $5. This plan includes a zip code search feature and complimentary 5 page web-site to describe your Church vision, programs, etc.,

6. Shop Owner FAQs

Q:		Can I find out how many visitors visit my store?

A:		Yes, located on your Accounting page.


Q:		Can I place sound files in my cubby store?

A:		Yes. If you selected the Cubby + Digital Package, you may upload your MP3 files at anytime. Our built-in encoder automatically converts the file to a real audio format and places a music player on that catalog page where your visitors can click to listen before they buy. If you would like to add the digital plan to your current cubby package, simply contact billing and we can add this feature to your current plan.


Q:		Can I sell eBooks or other Music MP3's in my cubby store?

A:		Yes! We have incorporated a FULLY AUTOMATED process which allows, Publishers, Musicians, Artists, Realtors, FSBO's, and anyone with PDF or MP3 Products. Simply choose the Cubby + Digital Membership. Just click on the "Open a store" link at the top of this page to begin.


Q:		Can I use my current Paypal Account?

A:		Yes. Just enter your current Paypal ID in the Accounting section.


Q:		How do I purchase Market Place products to enhance and promote my business?

A:		On your log-in page you will see a link to The TCMP store where you will find promotional products such as business cards, letterhead, apparel and more! You can also place orders for set-up, custom storefront/e-card Logo's, etc., NOTE: This area is only available to registered members.


Q:		How do I set up my Shipping?

A:		Your shipping fees are directly related to how they are set-up in your Payal account. For assistance, please visit Paypal.com


Q:		I don't see a category that suits my industry. Can I make a suggestion?

A:		Please do! Consider this YOUR Global Mall and feel free to make suggestions anytime.


Q:		What is my URL at TCMP.biz and can I forward my current domain here if I have one?

A:		Your URL is located at the top of your cubby Store and consists of the tcmp.biz domain name and the store id# assigned to you upon registration. To forward your current domain to your store here in the Market place, simply contact your current registrar with the request. If you need help, we can do this for you at no charge.


Q:		Where can I find out how many visitors I receive?

A:		When you log-in, your visitor counter is displayed.


Q:		Where can I find specific 'how to' details?

A:		Log-in to your Control Panel and click on the "Guided tour" link. From here you will access the simple step-by-step user guide.


Q:		Will I be live as soon as I am approved?

A:		No. Though billing begins upon approval, you are in control of when you add or remove your Cubby store from the Global Mall directory with the click of a button. This option is found in your Administrative Control Panel under "Settings". Changes are made in real time (instantly). NOTE: Billing does not suspend and continues during periods of non-use.


Q:		You mention a built in shopping cart, what Payment options are there?

A:		Our shopping carts are programmed to accept all major credit cards as well as e-checks using Paypal's secure checkout system. You may also set your payment options for personal checks, and FAX orders so that you can use your own merchant account. You can also send and receive money in most currencies worldwide. If you do not have a current Paypal account TCMP staff will get your shopping cart up and running.

7. Print & Media

Advertising, Affiliates & Referrals

Q:		Do you have an Affiliate Program?

A:		Yes! The idea behind our affiliate program is that we will reward you for telling your friends and colleagues, churches and organizations about our Global Mall. The more people that take advantage of The Christian Market Place (TCMP.biz) the better resource it is for everyone. Registration is simple and takes less than 5 minutes! Visit http://tcmp.biz/htm/christianaffiliate.html


Q:		Do you pay Referral fees?

A:		Our vendors earn a $5-$40 for each successful registration. On our sign-up page, there is a space for the referring Vendor ID. If you are using the TCMP Business cards be sure to write your ID# on the back. Just visit the TCMP Market Place link on your Log-in page to order supplies.


Q:		How do I Advertise at TCMP.biz?

A:		There are two ways to advertise your on or off-line business here at The Christian Market Place (TCMP.biz). The first way is to create a Business e-Card so that your company can be indexed into the mall directory. The second way is to Sponsor a link (See link and current sponsors at the bottom of this page). With a sponsored link, your company name is displayed and linked to the URL of your choice. We have a minimal amount of sponsor spaces so your ad is continuously displayed across the Mall for your selected duration. If you can afford to do both, we suggest doing so.

Auctions, Tradeshows, Catalog

Q:		Will TCMP.biz list my item for auction or other places of interest?

A:		Yes. We have a 100% positive feedback on ebay and do list items for our vendors. We will also be taking items to trade shows and offering a print catalog. Just visit the Member's only TCMP Marketplace or watch for our monthly newsletter to stay informed.

Current Website Owners

Q:		Can I direct people to my current website outside of The Christian Market Place?

A:		Sure. This option is available to you anytime through your Control Panel.


Q:		Can I point my current website URL/Domain name to my Cubby store or Business e-card here at TCMP.biz?

A:		Yes! You will need you current store URL which is located on your "Settings" page. Technical support is available anytime to help with this.


Q:		I already have a website-What can The Christian Market Place do for me?

A:		You should utilize every single opportunity to gain exposure for your craft, business and service. In addition, we have incorporated some incredibly innovative and advanced features that will prove to be a tremendous asset to you. If you already have a Web site, so much the better! Align your Christian Market Place Business E-card, or Sponsor link with your current website and drive traffic to both! Think of this site as the Yahoo Directory of Christian Craftsmen & Services.

Custom Design Services

Q:		Can you create a Logo for me?

A:		Yes! We love to design storefront logo's that match your personality and industry. Simply complete registration and then log-in to your Administrative Control Panel where you will find a link to The TCMP Marketplace. You can order custom services, supplies and other enhancements to make your online cubby Uniquely YOU with the click of a button!

Digital FAQ's

Q:		How does the Digital sale work?

A:		Simply create a custom catalog for all of your MP3 or PDF products using our web store templates. Music files (MP3’s) are uploaded and instantly converted to an audio format that visitors can listen to using the built in player. You have full control over which items you would like to make available for physical shipping or immediate download. All non digital items purchased, are verified and shipped by you, all Digital purchases are verified by our automated system, where the purchaser will have immediate access to their selection(s). ZERO SHIPPING FEES, and FULL AUTOMATION means that your store works for you even while you sleep!


Q:		How large a file can I upload?

A:		There is a maximum upload file size of 8MB for each item.


Q:		My MP3 is not loading, what's the problem?

A:		Make sure your file extension has "MP3" capitalized and that your file does not exceed the max allowed.


Q:		What type of electronic files can I upload and sell?

A:		You can upload MP3 and PDF files.


Q:		Where can I find more answers to specific digital uploading, Payments, etc?

A:		Log in to your Control Panel and click on the "Guided Tour" link. In this section you will find a step-by-step tutorial on making your cubby store set-up quick and easy.

Domains

Q:		Can you register a domain name for me? What name types can I get?

A:		Our hosting company offers all of the latest extensions, .com .net .info .biz .org .mobi .tv, etc., Fees vary depending on the extension. Please use our contact form for details.

E-Mail, Personal Info

Q:		I forgot what email address that I registered with. How do I retrieve this information?

A:		Upon registration, please write down the email and password for future reference. Should you lose it, you can use our online contact form or email members@tcmp.biz. Include your name, webstore name or Vendor ID, and the last four digits of the billing credit card on file, and we will retrieve this information and send it to you via email as soon as we are able to confirm your identity.


Q:		I'm with the media. I'd like to feature you on my Web site or my publication.

A:		Thank you very much! We are always looking and appreciative of any exposure that we can bring to our vendor's Products and Services. Just drop us E-mail using the contact link above. We will get back to you right away.


Q:		I've changed my email address. How do I update it in my cubby?

A:		Log in to your control panel and click on "Settings" and then click "Edit." This is the area where you make all changes pertaining to your Administrative information including store name, mall category, etc.,


Q:		I've lost my password can you send it to me?

A:		Yes. Just visit tcmp.biz homepage and enter the email address that you registered here at the Marketplace with. Within a few minutes your password will be emailed to you.

Images, Logo Uploading, Content

Q:		My text is spacing weird; Double spacing in some places, dropping in other's. Why?

A:		Microsoft Word may be the culprit. To solve this problem go ahead and type your text in Word and perform your spell check. Once satisfied, paste the completed text into NOTEPAD. From Notepad copy and paste your text into your store content table.


Q:		What image file types can I upload?

A:		You can upload jpg images only.


Q:		Where can I find specific how to's on uploading images to my cubby?

A:		Log in to your Control Panel and click on the "Guided Tour" link. In this section you will find a step-by-step tutorial on making your cubby store set-up quick and easy.


Q:		Will my images automatically be resized?

A:		Yes. Your jpg files will be resized for you to fit into the cubby very nicely. Please note that all images must be 2 MB or under in order to upload. If your image is larger than the maximum allowed, your image simply will not upload and you will need to reduce the file before the upload can take place.

Member Billing

Q:		Can I cancel my account and be credited back for the unused term?

A:		The Christian Market Place (TCMP.biz) does not offer pro-rated refunds based on the early cancellations. Please note that if you wish to cancel a hosting package prior to the end of the term, be it a monthly or annual business package, you will forfeit any money paid for the our hosting services. Your contract begins upon approval of your store (via email confirmation) whether or not you begin setup.


Q:		Can I temporarily suspend my account if I go on vacation?

A:		Sorry but we do not offer this service. You term begins upon approval and continues until the plan you selected expires or is canceled due to non-payment. However you can take your cubby out of the mall itself for any period of time if you wish. Doing so will prohibit your store from being indexed by our internal search engine.


Q:		How am I billed?

A:		Payments are billed through our merchant account and renew automatically until canceled. For example, lets say you sign up for our month to month package on Sept 23. On September 25th your account is approved and activated. Your billing cycle becomes the 25th of each month. Billing cycles will continue automatically until the package is canceled by the customer. This policy applies to all account types including Business e-Cards.


Q:		I don't have a credit card, can I join?

A:		Our billing system is designed to bill automatically, thus keeping our man power costs to a minimum. If you cannot pay by credit card, we do accept Electronic checks using the same automated system. If you must send payment by mail, please use our contact form to make special arrangements.


Q:		What if my subscription payment is returned for lack of funds?

A:		We understand that issues arise and will give you 10 days to bring your account current. If payment is received after the ten day grace period, your account will be temporarily suspended and there will be a $25.00 re-activation fee. If the account remains delinquent for 30 days the account will be terminated and all inventory deleted. Please note that we do not accept partial payments so please ensure that the funds are available each billing cycle to avoid any problems.

Other

Pre-made e-Stores

Q:		I love the idea of my running my own online business but I don't know what to sell. Do you offer any pre-made and websites with inventory?

A:		No not yet, but be sure to join our mailing list so that you can stay informed. The URL to join our free updates is located at http://members.cyuministries.org

Sign-Up/Confirmation

Q:		How long will it take for approval?

A:		Upon verification of payment, you will receive an email notification confirming your new account. We ask that you allow 72 hours for processing (most accounts are processed within 24 hours). Until then your site will not be active, however you can begin configuring your website.


Q:		My account was not approved. Why?

A:		There are two reasons that this may occur: Either the content being offered did not fall within our Terms of Service, or the payment was unable to be processed. Please use our contact form if you feel that there was an error on our part.

Sponsorships, Charters

Q:		Can I sponsor my church, or another?

A:		Absolutely! You can use the "Sponsor a link" located at the bottom of this page which will place a link on our main pages to an outside URL, or visit the "Open a Store" link and select the Church e-Card.


Q:		My link is not correct and is displaying the multiple http's link this, http://http://www.mysite.com. What's up?

A:		This occurs when you add the http:// yourself. Your URL should begin with "www" and then yoursite.com

Terms and Conditions

Q:		How old do you have to be to open a store?

A:		Participants in TCMP's online Marketplace must be 18 years and older.


Q:		So what’s the bottom line?

A:		The bottom line is that TCMP.biz is your Market Place! As founders of The Christian Market Place, we vow to our member's to stay in step with the changing technologies, only raise rates when absolutely necessary, and with the involvement of our member community, continue to enhance and deliver to you a safe, honest and fun place in which to conduct your business.